Frequently asked questions
What is Bash Butlers?
At Bash Butlers, our mission is to transform every celebration into an unforgettable experience. We strive to craft vibrant, personalized events through innovative planning and exceptional concierge services that bring your unique vision to life. With creativity, precision, and a passion for perfection, we eliminate the stress of planning so you can focus on making memories that last a lifetime.
How early should I book?
Since decorating is in such high demand, especially on Thursdays and Friday afternoons, we recommend booking decor services immediately after you've booked your Airbnb. Most clients book 4-6 months in advance. Groups who wait to book may find that their ideal setup time is not available, or the theme they want is sold out for that weekend.
Can I customize a package?
Yes! Our package levels are specifically designed to accommodate various budgets and levels of decor. However, if you want a package customized with only what you need, please contact us and let us know exactly what you want!
What is your service area?
You can find our service area here. If the house you are renting is outside of this service area, an additional travel fee may apply or we may not be able to provide services at all. Please contact us with any questions you may have about the service area.
Can you do a different theme?
Yes! Choose from one of our existing backdrops, and we'll work with you to customize vinyl lettering for the backdrop, custom cups, custom recovery kits, custom signs, and a custom letter balloon banner.
Do you decorate for birthdays and other celebrations?
Yes! Any of our services can be customized for any celebration.
Do you offer A La Carte rentals?
No, we do not rent individual package items a la carte (i.e. "Scottsdale" neon sign, pool floats, etc.)
What if I don't have the Airbnb address yet?
If you do not have the Airbnb address and would like to proceed with booking, please submit your booking request and put "TBD" in the address field. Please include a link to your Airbnb listing in the comments section so we can get a general sense of where the house is located and ensure it is within our service area.
Do you provide services for hotel rooms?
Unfortunately, we do not provide any services for hotel rooms.
How long does setup take?
Setup Usually takes less than 45 minutes to complete, sometimes up to an 1 hour with more custom work.
Can setup be completed before we arrive?
In many cases, yes! Our earliest start time for decorating is your confirmed check-in time or the time your Airbnb host allows us to go into the house. Decorating typically takes about 45 minutes to 1 hour to complete. If you are arriving earlier in the day, you may want to inquire about booking the house for the evening prior to your arrival and then checking with us to see if we are available to decorate it the evening before you arrive. It's also common for us to decorate while your party is out at happy hour or dinner, or you're welcome to be home as well! We don't mind.
Do you have to be present during setup and breakdown?
You do not need to be present during setup or breakdown. If you will not be present, simply give us the address and entry code to let ourselves in. When we leave, we will lock up.
If we're not there, how do you get in?
When you get the code from your host, please email it to sales@bashbutlers.com or text it to us at (1-833-833-2988). We'll let ourselves in with the code and lock up when we're done. If you'd like us to text you when we're finished, we can! Just let us know.
How do I select my Items?
If you purchased our fridge stocking service, you can start building your online shopping cart anytime. Please check which store is closest to your Airbnb. (Shopping Options) If you need help determining which store is closest, let us know! The store will not let you place your order until exactly one week prior to your arrival date. Please place your order at least 72 hours prior to your arrival. The maximum order size is $750.
What do people usually order?
Checkout out our recommended grocery list here: SAMPLE ORDER LIST
How do I place my order?
You will need to place your pickup order at the store closest to your Airbnb. (Shopping Options) If you need help determining which store is closest, let us know! You can place your order no more than 7 days and no less than 72 hours prior to your arrival. The maximum order size is $750.
- (Shopping Options) - Use the store locator on the website to determine which location is closest to your Airbnb by typing in your EXACT Airbnb address. Before placing your order, please call us at (1-833-833-2988) or email us at sales@bashbutlers.com with the store location to us so we can confirm that the store you selected is the closest to your Airbnb. Once confirmed, you can proceed with placing the order. The maximum order size is $750.
- PICKUP TIME - Select the earliest time available on your service date. The store will keep your order until we pick it up.
- CONTACT INFO - Use your own name, email address, phone number and date of birth. Please use the same name, email address, and phone number that you used to book our service. We will pick the order up for you at the designated time using this information. Please disregard any note that says you must present your ID and/or credit card to pick up the order, as this is not necessary.
Can I send you additional decor?
Due to time constraints, we cannot set up additional decor. However, if you have additional decor you would like to send, you can still send it to us and we will take it to the house for you. Small items like tattoos, face signs, etc, are fine for us to set out with your gift bags. If you have any specific questions about an item you are thinking about sending, please contact us by emailing sales@bashButlers.com or call us at (1-833-833-2988)
How does breakdown work?
We will come the morning of your checkout between 7:00 AM and your checkout time to break down the decorations and pick up the rentals. In an effort to respect your privacy and shorten our time spent at your house, we would highly appreciate your assistance with following items (if applicable to your package) to prepare for breakdown if it’s not too much trouble:
Remove our pool floats (BB written on the bottom) from the pool to dry and unplug the valves to let them naturally deflate
Remove the bride room balloons and bring them out to the living area
We will take care of the rest. To reduce waste, we always try to recycle.
How do I know which pool floats are yours?
Any pool floats provided by Bash Butlers will have "BB" written in Sharpie on the bottom. Out of consideration for your host, please only deflate and remove our pool floats
When is payment due?
Payment is due in full up-front at the time of booking.
What is your Cancelation Policy?
In the event of a cancellation, you will be refunded 50% of the amount paid. The remaining 50% will be retained as a cancellation fee. If you need to move your services to a new date, you may do so with no fee, subject to availability.
Where Every Detail Counts
Leave the Planning to the Bash Butlers
Events
1-833-833-2988
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